gold bets Privacy Policy

This Privacy Policy ("Policy") applies to the use of the gold bets platform and all related services. When you visit our website, create an account, or use any of our services, you are considered to have accepted the terms of this Policy. Please read our Terms and Conditions to learn about the overall terms of using our services.

We treat your privacy as a top priority and take both technical and administrative measures to protect your information. Please read this Policy in full so that you are completely informed about your own data.

1.1 Registration and Account Information

We collect the information you provide when opening an account with gold bets. This includes:

• Full name and date of birth
• Mobile number and email address
• Residential address
• Government-issued document details required for identity verification (National ID card or passport)

1.2 Financial Transaction Information

When you deposit or withdraw via bKash, Nagad, or Rocket, the information required to process the transaction — such as your mobile wallet number and transaction amount — is recorded in our system. We do not directly store sensitive financial details such as card numbers or banking credentials.

1.3 Automatically Collected Information

The following information is collected automatically when you visit the website:

• IP address and device type
• Browser and operating system information
• Which pages of the site were visited and how much time was spent
• Information collected through cookies and similar tracking technologies

1.4 Gaming Activity Information

Your gaming activity on the platform — bet amounts, game selections, win and loss history — is recorded for normal operational purposes. This information may be analysed to ensure responsible gaming.

gold bets uses your information for the following legitimate purposes:

2.1 Account Management and Verification

We use personal information to confirm your identity and verify that the account is under the control of the correct person. This also helps prevent fraudulent activity. No person under the age of 21 is permitted to create an account or engage in gaming activity.

2.2 Processing Financial Transactions

Your financial information is used to complete deposit and withdrawal processes and to ensure the security of transactions.

2.3 Providing Customer Support

Your account and transaction information is used to enable our 24/7 live chat and email support team to assist you effectively.

2.4 Bonuses and Promotional Offers

Your account information is used to determine eligibility for and correctly award benefits such as welcome bonuses, weekly reload offers, and other promotions.

2.5 Security and Fraud Prevention

Information is analysed to maintain platform security and detect unusual activity. Your data is kept secure through SSL encryption and other security technologies.

3.1 What Are Cookies

Cookies are small text files stored in your browser that help the website remember your preferences and usage patterns. The use of cookies is essential for the gold bets website to function correctly.

3.2 Types of Cookies We Use

• Essential cookies: Required for login status, session management, and security. These cannot be disabled.
• Functional cookies: Used to remember your language preference and other personalised settings.
• Analytics cookies: Used to monitor website usage in order to improve the quality of our service.

3.3 Cookie Controls

You can delete cookies or stop accepting new ones at any time through your browser settings. However, disabling essential cookies may cause some features of the site to stop working properly.

gold bets may share information with third parties in the following limited circumstances:

4.1 Payment Processors

The information required to complete transactions through bKash, Nagad, and Rocket is shared with the respective mobile financial service providers. These third-party organisations operate under their own privacy policies.

4.2 Technology Service Partners

Limited data may be shared with game providers (including Pragmatic Play, PG Soft, JILI, Evolution, and others), cybersecurity services, and cloud infrastructure providers for operational purposes. These partners are required to use data under strict confidentiality obligations.

4.3 Legal Obligations

Relevant information may be disclosed to the appropriate authorities where required to comply with legal directives, court orders, or applicable regulations.

4.4 Changes in Business Structure

In the event of an acquisition or restructuring of gold bets, user information may be transferred as part of the assets. Users will be notified in advance in such cases.

gold bets takes the following technical and administrative measures to ensure the security of your information:

• SSL/TLS Encryption: Data transmission across all pages of the site occurs through encrypted connections.
• Data Access Controls: Only authorised staff are granted access to the user information they need.
• Regular Security Reviews: Regular security audits are conducted to identify system vulnerabilities.
• Data Backup: Secure backups of data are maintained to eliminate the risk of data loss due to technical issues.
• Staff Training: All staff are trained on compliance with data protection policies.

However, no method of data transmission over the internet is 100% secure. We maintain the highest level of protection, but users must also take responsibility for keeping their own accounts secure.

gold bets retains your information for the duration of your active account. Even after an account is closed, certain information may be kept for a specified period for the following reasons:

• Financial transaction records: at least five years after account closure
• Identity verification documents: for the period required under applicable legal regulations
• Customer support communication history: for the period required to resolve complaints

Once the minimum retention period has passed, unnecessary information is securely deleted or anonymised.

As a gold bets user, you have the following rights regarding your own information:

7.1 Right to Access Information

You may contact us at any time to find out what information we hold about you.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request a correction. Please contact us through the support centre for this.

7.3 Right to Close Your Account

You may request to close your account at any time. Please read our Responsible Gaming page to learn about all options related to responsible gaming.

7.4 Right to Opt Out of Direct Marketing

If you do not wish to receive promotional messages, you may cancel this service at any time. Please do so through your account settings or by contacting customer support.

gold bets strictly follows a 21+ age policy. No person under the age of 21 is permitted to create an account or engage in gaming activity on our platform.

We do not intentionally collect information from minors. If we become aware that a minor is using our platform, that account will be closed immediately and the relevant information will be deleted.

gold bets reserves the right to amend this Privacy Policy as needed. If any significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered mobile number or email
• A clear notice will be displayed on the website
• The date of the latest update will be noted in the document on the site

Continued use of the site after a policy change will be considered acceptance of the new policy. For detailed questions about changes, please visit our general FAQ page or contact the support centre directly.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our privacy team. We provide 24/7 support in both Bengali and English.

To learn more about us and for a full overview of gold bets services, please visit our About Us page.